Legal

Refund Policy

Last updated: December 2024

1. Overview

At NextAdhikari, we are committed to providing quality educational services. This Refund Policy outlines the conditions under which refunds may be requested and processed.

2. Free Trial

We offer a free tier with limited features. We encourage you to explore the free features before making any purchase decision. The free tier allows you to experience our platform without any financial commitment.

3. Subscription Refunds

3.1 7-Day Money-Back Guarantee

For new paid subscriptions, we offer a 7-day money-back guarantee. If you are not satisfied with our premium services within the first 7 days of your subscription, you may request a full refund.

3.2 Conditions for Refund

To be eligible for a refund:

  • Request must be made within 7 days of initial subscription purchase
  • This is your first subscription with NextAdhikari
  • You have not violated our Terms of Service
  • You provide a valid reason for the refund request

3.3 Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Requests made after the 7-day period
  • Renewal subscriptions (only first-time subscriptions are eligible)
  • Account suspension due to Terms of Service violations
  • Partial month or unused portion of subscription
  • Promotional or discounted subscriptions (unless stated otherwise)
  • If substantial usage of premium features has occurred

4. How to Request a Refund

To request a refund:

  1. Email us at refund@nextadhikari.com with the subject "Refund Request"
  2. Include your registered email address and transaction ID
  3. Provide the reason for your refund request
  4. Our team will review your request within 3-5 business days

5. Refund Processing

5.1 Approval

Once your refund request is approved, we will initiate the refund to your original payment method.

5.2 Timeline

Refunds typically take 7-14 business days to reflect in your account, depending on your bank or payment provider.

5.3 Currency

All refunds will be processed in the original currency of payment. Exchange rate differences, if any, are not covered.

6. Cancellation Policy

You may cancel your subscription at any time through your account settings:

  • Access remains until the end of the current billing period
  • No refunds for the remaining portion of the billing period
  • Your data remains accessible; you can export notes before cancellation
  • You can resubscribe at any time

7. Exceptions

In exceptional circumstances (such as extended platform downtime, billing errors, or other issues beyond your control), we may offer refunds outside the standard policy. Such cases are reviewed individually.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website.

9. Contact Us

For any questions regarding refunds, please contact:

Email: ceo@nextadhikari.com
Phone: +91 95897 78904
Response Time: 3-5 business days